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Prior to placing your order, please check your shopping cart items and quantities to make sure that you have the correct items in your shopping cart. This will help prevent you from ordering the wrong products in the wrong quantities.

In the unlikely case that there is a flaw with a product that we delivered, the customer has the option of having the spray tanning product replaced in a timely manner at no additional cost, or of receiving a product refund or store credit.

EnvyTan makes all efforts to insure safe delivery of your products. Should a product arrive to your location damaged, please take a picture with your camera or cell phone so that we may be able to notify our shipping department. The picture should include the damaged product as well as the packaging it was received in. This will speed up the redelivery of your replacement product, as well as allow us to be able to notify the shipping carrier (USPS or UPS) of any potential problems with handling on their end.

EnvyTan, Inc. does not offer refunds on merchandise due to a change of mind after the purchase and delivery of a product. For example, if you purchase a tanning machine and then decide to remove spray tanning from your salon; that would not qualify for a return.

Should you need to return an EnvyTan product, please contact us at 866 ENVYTAN (Monday-Friday 9AM-5PM) for an RMA number. All accepted returns must include an RMA (Return Merchandise Authorization) number that will be given to you by a customer service representative of EnvyTan. This number must be given prior to returning any product and must be clearly marked on the outside of the returned package. Should this code not be visible, EnvyTan will return this package to the sender, unopened.

Returns should be sent to our headquarters with the appropriate RMA number on the outside of the package at:

Attention: Returns Department

EnvyTan, Inc.

78 D Mossy Creek Drive

Fort Valley, GA 31030

Please do not order gallons of solution without trying our product first, as this will not qualify for a return or store credit. You must do your research when deciding on spray tanning solution, and we have created the Interested: Envy Solution Sampler Kit to help you do that. Try our solutions and fall in love. We know you will be more than happy, but this is just another way that EnvyTan keeps our customers happy.

Customers who purchase the T100, T700, or the TC3 must take into account the noise-level requirements of their intended workspace, as returns due to higher-than-expected noise levels will not be honored. You should know and consider your specific workspace prior to making any purchases. Salons who require a very quiet HVLP unit, should only consider the TC3 Whisper Mist for their particular location. If you have questions about your spray tanning workspace or noise requirements, we are here to help you choose the right equipment. Just give us a call and we will help you decide what is right for you and your spray tanning business.

Customers will need to be realistic about purchasing the correct machine for their application, as customers who purchase a T100 to try to save money up front and who burn the motor out in three months will not be able to return the T100 for a refund. Each one of these pieces of equipment has enjoyed over 15 years of success in this industry, but you must purchase the equipment that is right for your application.

Any repairs will have to be sent directly to the Apollo manufacturing plant at the address below. Shipping and handling will be paid by the customer, not by EnvyTan. Apollo equipment is world recognized as a leader in its class, so this will likely never be an issue for 99.9% of our customers. In the unlikely event that you have an equipment malfunction, please contact us at 866 ENVYTAN to discuss trouble shooting options, and to arrange for repairs. We will speak with Apollo and manage the repair process for you to expedite your equipment return.

Attention: Jason Danderand

Apollo Sprayers International

1030 Joshua Way

Vista, CA 92081

All apparel such as the Wrap Party: Client Drying Robe, and Trendy Tanning Technician Uniform, have a sizing chart located under the descriptions tab of each of these products. EnvyTan will not accept returns on products that are the incorrect size, as the sizing chart is posted online. These items may only be returned if the tags are still attached, and they will be subject to the 15% restocking fee.